jilibbcom Privacy Policy

1 Introduction

jilibbcom ("jilibbcom," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our platform at jilibbcom.one. This Privacy Policy ("Policy") describes how we collect, use, disclose, store, and safeguard your personal information when you access or use the jilibbcom website, games, and related services (collectively, the "Platform").

This Policy applies to all users of the jilibbcom Platform, including registered players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.

2 Data We Collect

jilibbcom collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of data we collect include:

We collect this data directly from you during registration and use of the Platform, automatically through cookies and tracking technologies, and from third-party identity verification and payment processing partners.

3 How We Use Your Data

jilibbcom uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jilibbcom account, including identity verification and KYC compliance;
• Service Delivery: To provide access to games, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and deliver the full range of jilibbcom services;
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities on the Platform;
• Responsible Gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion requests, and identify players who may need support;
• Legal Compliance: To comply with applicable Philippine laws, PAGCOR regulations, anti-money laundering (AML) obligations, and other regulatory requirements;
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 Filipino support team;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time;
• Platform Improvement: To analyse usage patterns, conduct research, and improve the performance, features, and user experience of the jilibbcom Platform.

jilibbcom does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or with your explicit consent.

4 Legal Basis for Processing

jilibbcom processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — including account registration, game access, and payment processing;
• Legal Obligation: Processing required to comply with applicable Philippine laws, PAGCOR regulations, AML obligations, and tax reporting requirements;
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, such as receiving marketing communications. You may withdraw consent at any time by contacting our support team.

5 Data Sharing & Disclosure

jilibbcom does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws;
• Regulatory Authorities: We may disclose your data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law or in response to a lawful request;
• Law Enforcement: We may disclose your data to law enforcement agencies where we are legally required to do so, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jilibbcom's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations;
• With Your Consent: We may share your data with third parties where you have given us explicit consent to do so.

6 Cookies & Tracking Technologies

jilibbcom uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled;
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the Platform, helping us identify areas for improvement;
• Preference Cookies: Used to remember your settings and preferences, such as language selection and display options;
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilibbcom Platform. For more information on managing cookies, refer to your browser's help documentation.

7 Data Retention

jilibbcom retains your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AML record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations;
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship;
• Support Communications: Retained for up to three (3) years from the date of the interaction;
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

When your data is no longer required, jilibbcom will securely delete or anonymise it in accordance with our internal data disposal procedures.

8 Data Security

jilibbcom implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• TLS 1.3 Encryption: All data transmitted between your device and the jilibbcom Platform is encrypted using Transport Layer Security (TLS) 1.3;
• Data Encryption at Rest: Sensitive personal and financial data stored on our servers is encrypted using AES-256 encryption;
• Access Controls: Access to personal data is restricted to authorised jilibbcom personnel on a strict need-to-know basis, enforced through role-based access controls;
• Two-Factor Authentication: Available for player accounts to provide an additional layer of login security;
• Regular Security Audits: Our Platform and infrastructure undergo regular penetration testing and security audits by independent third-party specialists;
• Fraud Detection Systems: Automated systems monitor transactions and account activity in real time to detect and prevent fraudulent behaviour.

While jilibbcom takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jilibbcom will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

9 Your Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jilibbcom:

• Right to Be Informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Policy;
• Right of Access: You have the right to request a copy of the personal data jilibbcom holds about you;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via the contact details in Section 13. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

10 Children's Privacy

The jilibbcom Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. jilibbcom does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the jilibbcom Platform, please contact our support team immediately so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent underage access to gambling platforms.

11 Third-Party Links

The jilibbcom Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the jilibbcom Platform and does not cover the privacy practices of any third-party websites or services.

jilibbcom is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the jilibbcom Platform.

12 Changes to This Policy

jilibbcom reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The date of the most recent revision will always be indicated at the top of this page.

Where changes are material, jilibbcom will provide reasonable notice via the Platform or by email to your registered address prior to the changes taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how jilibbcom protects your personal data.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the jilibbcom Data Protection Officer:

• Live Chat: Available 24/7 directly on the jilibbcom Platform
• Email: [email protected]

Our support team serves Filipino players nationwide — from Manila, Cebu, Davao, Quezon City, and Makati — around the clock, every day of the year.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.